Appointment Policy
All appointments require a card on file to reserve an appointment. A charge won't be made unless otherwise stated. Some services may require a deposit prior to appointment. You will always be provided an appointment reminder text/email 72 hours before your appointment. If there are any necessary changes to your appointment, including rescheduling, this will be the time to make adjustments to avoid any additional fees.
LATE POLICY: Please note that there is a 10-minute grace period for lateness with or without notice. If you will be running more than 10 minutes late, please call ahead to inform me so I can make the necessary adjustments for you and other clients following your appointment. I value your time, as much as mine. I try to be accommodating to the best of my ability, but sometimes we may have to reschedule your service if it cannot be completed in the remaining time frame. In the case of a delayed appointment, there won't be any price adjustments or discounts at the time of checkout, and the service will still be owed in full. Frequent lateness may result in a "walk-in only" basis which may not guarantee availability.
CANCELLATION/ RESCHEDULE: I understand that the unexpected may occur and you may need to cancel or reschedule within short notice. If you are unable to make the appointment, please kindly notify me by text/call. Cancellations or last-minute rescheduled appointments made with less than 48-hour notice will consequently result in losing your deposit. Frequent late cancellations/rescheduling may result in the termination of our stylist/client relationship.
NO-SHOW POLICY: In the event of a no-show appointment, you will be charged 35% of the service total. Please note, a same-day cancellation will also be considered a no-show since there wouldn't be sufficient notice to book another client. Emergencies are considered on a case-by-case basis but may not guarantee you won't be charged a fee. When rebooking a No-showed appointment, a 50% deposit will be required at the time of booking to reserve your time (this replaces the original listed non-refundable deposit). Two (2) no-showed appointments (within 12 month period) will result in the termination of our stylist/client relationship.
REFUND: Té Marie's Hair Design does not give monetary ($) refunds. I always aim to deliver to the best of my ability following our thorough consultation and would hope you are never dissatisfied. However, mistakes may occur — after all, no one is perfect. Therefore all services provided have a 7-day grace period. Please contact me directly via text/call within 7 days of the original appointment to make any needed adjustments. Adjustments made outside the grace period will be considered new services and be charged accordingly.
EXTRA GUESTS/CHILDREN/ANIMALS :Té Marie's Hair Design is unable to accommodate seating for extra guests. If you bring a guest, they must remain in the waiting area during the service. Please be mindful of children when in the salon for their safety and the comfort of our other guests. Children must remain in the waiting area and be able to remain entertained on their own with little supervision. Remember, this is YOUR time. For long appointments, may I suggest making other arrangements for the little ones. Animals are cute, but unfortunately, a salon isn't the best place to bring them due to safety hazards for the animal and other clients. Please refrain from bringing your cuddle buddy. If a service animal is needed, accommodations may be made (i.e. before opening shop).
NEW CLIENTS: All new clients must sign a New Client Consent form before the first appointment. The form should be read in its entirety and any questions regarding the contents should be asked before beginning the service. The form will be automatically texted or emailed after booking your appointment. You can reach out directly to me via text/social media with any questions or concerns.
COMMUNICATION is the key to setting up a successful service experience.
